We are committed in choosing and sending the best available plant/s of the highest quality. On-line order/s will be confirmed by email. If you have ordered any of the plant/s listed in the Virtual Nursery, the one you have selected will be the actual plant we will be sending.
As a regular participant in the world’s biggest Flower Show, we have enough experience in packaging palm trees so they will arrive to you in good condition. Orders are normally despatch on Tuesdays &/or Wednesdays. Delivery is made to the address entered at the checkout, please ensure to enter the correct address and please provide a contact number.
Palms larger than 1.5m
We regret that due to a change in couriers policy we are unable to deliver palms larger than 1.5m unless the delivery address is within 25 miles radius. Plants larger than 1.5m may be collected at a mutually convenient time.
Alternatively you may engage the services of a specialist carrier such as anyvan.com (please see their website https://www.anyvan.com) and we will package plants for them to collect.
Please note that the quoted delivery cost is only applicable to UK Mainland
Due to the extortionate shipping cost charged by couriers we do not ship to UK Islands (Jersey, Guernsey,Isle of man, Northern Ireland, Scottish Highlands and Islands or anywhere outside of mainland UK ) and we do not ship to these postcodes either AB31-56; PH15-41; FK20-21; KW1-14; IV1-41 & 52-54, IV57-63, and PA21-39.
As we are a small business, we regret that we can not absorb the extra charge the courier charges.
We endeavour to provide top quality products but, if for any reason you are not fully satisfied, please contact us and we will endeavour to resolve any issue or problem. Should you wish to return your goods for any reason; we will still take the goods back and refund you in full. However, clients are responsible for the cost of returning the goods to us. In order to qualify for a refund goods must be returned in saleable condition; i.e. safely, undamaged and in their original packaging.
Prior to returning any goods you should email us and we will supply full details of how this should be achieved.